de9999's Privacy Policy

1. Introduction and Scope

de9999 ("we", "platform", or "site") operates an online casino and sports betting service for users in Bangladesh. This privacy policy explains what information we collect about you when you use the de9999.cam website, why we collect it, how we use it, and what measures are taken to protect your information.

By creating an account on de9999 or using the platform, you are considered to have given your consent to this privacy policy. If you do not agree with any condition of this policy, please refrain from using our services.

This policy is a supplement to de9999's terms and conditions, and both documents must be read together. If there is any conflict with this policy, the terms of the privacy policy will take precedence.

2. Information We Collect

de9999 may collect the following types of information for the purpose of providing services, ensuring account security, and meeting legal obligations:

2.1 Personal Identification Information

• Full name and date of birth (for age verification)
• National ID or passport number
• Current address and proof of residence
• Email address and contact details

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (where applicable)
• Transaction history and records of deposits and withdrawals

2.3 Technical Information

• IP address and device type
• Browser type and operating system information
• Cookies and session data
• Site access time, session duration, and pages visited

2.4 Gaming Activity Information

• Game history, bet amounts, and results
• Bonus claims and wagering activity
• Account balance and change history

3. How We Collect Information

de9999 collects your information in several ways:

• Information You Provide Directly: Information you provide directly during registration, verification, or when contacting support.
• Automatic Collection: Technical information is collected automatically while you use the site.
• Via Third Parties: Information received through payment processors and identity verification agencies.
• Cookies and Tracking Technologies: Cookies are used to improve site functionality and the user experience.

4. Purposes for Using Your Information

de9999 uses your information for the following purposes:

4.1 Service Delivery

Your information is used to create and manage your account, process transactions, provide bonuses, and ensure gaming services.

4.2 Identity Verification and Age Confirmation

de9999 provides services only to those aged 21 and above. Your date of birth and ID information are used to meet this requirement. Preventing access by minors is one of our highest priorities.

4.3 Security and Fraud Prevention

Information is used to protect account security, detect suspicious activity, and prevent money laundering (AML — Anti-Money Laundering).

4.4 Responsible Gaming

Information is used to monitor your gaming habits, identify potential risks, and provide responsible gaming support.

4.5 Communication

Your contact information is used to send account-related notifications, transaction confirmations, and support services.

5. Data Storage and Security

de9999 places the highest importance on protecting your personal information. We apply industry-standard security measures:

• SSL Encryption: All data is transferred using SSL (Secure Socket Layer) encryption.
• Data Encryption: Stored information is kept secure using advanced encryption technology.
• Access Controls: Only authorised staff are granted access to your information on a need-to-know basis.
• Security Audits: Regular security tests and assessments are conducted.
• Firewall Protection: Server infrastructure is protected with advanced firewalls.

Information is generally retained for as long as your account is active and, after closure, for as long as required by legal obligations. Financial transaction records may be kept for an extended period after account closure to meet regulatory requirements.

6. Sharing Information with Third Parties

de9999 does not sell or rent your personal information to third parties. However, information may be shared in the following specific circumstances:

• Payment Processors: With authorised payment providers including bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity Verifiers: With authorised verification services to meet KYC (Know Your Customer) requirements.
• Technology Partners: With technology service providers necessary for platform operations, who are bound by strict confidentiality agreements.
• Legal Obligations: To comply with court orders, lawful requests from investigative bodies, or legal requirements.
• Fraud Prevention: With relevant authorities to prevent money laundering or other financial crimes.

Any third parties with whom information is shared are contractually obligated to comply with de9999's privacy standards.

7. Cookies Policy

The de9999.cam website uses cookies, which are stored as small text files in your browser. The use of cookies is described below:

7.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, carry out security checks, and deliver core services. These cookies cannot be disabled.

7.2 Performance Cookies

These cookies help analyse usage of different parts of the site to improve the quality of services. The information collected remains anonymous.

7.3 Functionality Cookies

These cookies are used to remember your preferences and provide a personalised experience. You can control these cookies through your browser settings.

Most browsers offer the option to not accept cookies. However, rejecting cookies may limit some site functionality.

8. Your Rights

As a user of de9999, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of any inaccuracies in your information.
• Right of Erasure: You may request that your information be deleted in certain circumstances, though it may not be possible to delete all information where legal obligations exist.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Portability: You may request a copy of your information in a structured format.
• Right to Object: You may object to certain types of processing of your information.

To exercise these rights, please send a request by email to [email protected]. We will respond to your request as promptly as possible.

9. Privacy of Minors

de9999 provides services only to those aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If we are informed or become aware that a minor has registered, their account will be closed immediately and the related information will be deleted.

If parents suspect that their child has registered on de9999, please contact [email protected] immediately.

10. International Data Transfers

Providing de9999's services may sometimes require your information to be processed or stored on servers located outside Bangladesh. In such cases, we ensure that your information is processed securely in accordance with the standards of this privacy policy and applicable laws.

For transfers of data to third countries, we ensure appropriate safeguards such as contractual obligations are in place.

11. Changes to This Policy

de9999 reserves the right to update this privacy policy from time to time. If significant changes are made, we will notify you by any of the following methods:

• By publishing the updated policy on this page (including the date of the latest update)
• By sending a notification to your registered email
• Through a relevant notification when you access the site

Continued use of the platform after any changes will be considered as your consent to the updated policy. You are therefore advised to visit this page regularly.

12. Contact and Complaints

For any questions, concerns, or information-related requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support

We will make every effort to respond to information-related requests as promptly as possible. Complex requests may take a little longer to respond to, but we treat every request seriously.

de9999 is committed to protecting your privacy and always strives to store your information with appropriate care.