de9999 Terms and Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between de9999 ("Platform", "we", "us") and you ("User", "Member"). By using the de9999.cam website or any of its services, you fully agree to these Terms. If you do not agree with any term, please refrain from using the platform.

de9999 is an online casino and sports betting platform serving users in Bangladesh. These Terms apply to all sections of the platform, including games, payment services, and customer support.

It is entirely the user's responsibility to read and comply with these Terms. By accessing the platform, you acknowledge that you have read, understood, and agreed to abide by these Terms.

• de9999 reserves the right to suspend or close any user's account at any time without providing a reason.
• These Terms are written in Bengali. In the event of any conflict, the Bengali version shall be considered authoritative.
• de9999 operates a secure and reliable platform and uses SSL encryption technology to keep all data protected.

2.1 Age Restriction

You must be at least 21 years old to register and participate on the de9999 platform. We may request a copy of your identity card or national ID at any time to verify your age.

2.2 One Account Policy

Each user may open only one account. Opening multiple accounts by the same person, from the same device, or from the same IP address is strictly prohibited. Violating this rule will result in all associated accounts being closed and all deposited funds may be forfeited.

2.3 Registration Information

You must provide accurate and complete information at the time of registration. Registering with false information will result in account cancellation. If any information changes, you must notify the support team immediately.

1. Full name (as per national ID card)
2. Active mobile number
3. Active email address
4. Date of birth (for age verification)

3.1 Account Security

Keep your account password and login details completely confidential. Allowing someone else to use your account is a violation of these Terms. You are solely responsible for any unauthorized use of your account.

3.2 Account Verification (KYC)

de9999 follows a Know Your Customer (KYC) process. For withdrawals or transactions above a certain amount, we may request the following documents to verify your identity:

• Copy of National ID (NID) or passport
• Verification of the mobile number registered with bKash, Nagad, or Rocket
• Proof of current address (if applicable)

3.3 Closing Your Account

You may request to close your account at any time by contacting our support team. All pending withdrawals must be completed before the account is closed.

4.1 Deposit Rules

The minimum deposit amount on de9999 is ৳300. We accept the following payment methods:

• bKash — minimum deposit ৳300
• Nagad — minimum deposit ৳300
• Rocket — minimum deposit ৳300
• Upay — minimum deposit ৳300
• Bank Transfer — minimum deposit ৳300

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal processing time is generally between 15 minutes and 2 hours. Withdrawal requests are processed using the same payment method used for the deposit.

4.3 Transaction Terms

All deposit and withdrawal transactions are monitored in accordance with de9999's Anti-Money Laundering (AML) policy. In the case of suspicious transactions, we reserve the right to carry out additional verification and may place a hold on the transaction if necessary.

• Deposited funds must be wagered at least once before a withdrawal can be made.
• If account verification is not complete at the time of withdrawal, processing may be delayed.
• de9999 will not be responsible for funds sent to an incorrect account number.

5.1 Welcome Bonus

New members at de9999 receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for the bonus is 15 times (15x).

• Example 1: Deposit ৳1,000 → Receive ৳1,000 bonus → Total balance ৳2,000
• Example 2: Deposit ৳12,000 → Receive ৳5,000 bonus → Total balance ৳17,000

5.2 Bonus Terms

All bonuses are subject to the following conditions:

1. The wagering requirement must be met within 30 days of the bonus being credited.
2. Bonus funds cannot be withdrawn before the wagering requirement is fulfilled.
3. A user cannot receive the welcome bonus more than once.
4. de9999 reserves the right to modify or cancel any bonus offer.
5. If bonus abuse is proven, the account will be closed.

5.3 VIP Program and Cashback

de9999's VIP program has four tiers. Weekly cashback applies at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback
• Platinum: up to 1.0% weekly cashback

All games on de9999 are operated in accordance with fair play principles. Our platform offers games from world-class providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi.

6.1 Game Results

All game outcomes are determined through Random Number Generator (RNG) technology, which is completely impartial and verifiable. No manual intervention is made in any result.

6.2 Technical Issues

If a game or bet remains incomplete due to a technical error or system disruption, de9999 will attempt to refund the amount of that bet. However, claims will not be accepted unless confirmed by server logs.

The following activities are strictly prohibited on de9999. Involvement in these activities will result in permanent account closure and deposited funds may be forfeited:

1. Creating multiple accounts or using another person's account.
2. Abusing bonuses or engaging in bonus farming.
3. Money laundering or transacting with unlawful funds.
4. Hacking, using bots, or using automated software within the game software.
5. Colluding with other users or engaging in coordinated fraud.
6. Opening an account using a false identity or fraudulent documents.
7. Exploiting any vulnerability or bug in the platform to gain an unfair advantage.
8. Opening or managing an account on behalf of a minor.

Protecting your personal information is one of our top priorities. de9999 uses SSL encryption technology to keep all data secure.

8.1 Data Collection and Use

We only collect information necessary to provide our services. Your personal data is not sold to third parties for marketing purposes. For more details, please see our Privacy Policy.

8.2 Data Protection Measures

• All data transmission is secured with 256-bit SSL encryption.
• Passwords are stored in encrypted form — no staff member can ever view your password.
• Regular security audits are conducted.
• Two-Factor Authentication is available.

de9999 places great importance on responsible gaming. We believe gaming should be an enjoyable experience, and we are always committed to ensuring it never becomes a problem.

9.1 Protecting Yourself

• Only play with money you can afford to lose.
• Think of gaming as entertainment, not as a source of income.
• Set a budget for each day or each week.
• Never play when emotional or under the influence of alcohol.

9.2 Self-Exclusion Feature

If you feel that gaming is having a negative impact on your life, please contact our support team. We will arrange a temporary or permanent break on your account. For more details, visit our Responsible Gaming page.

de9999 accepts no responsibility for the following:

1. Losses caused by internet disruption or technical issues.
2. Service issues with third-party payment providers (bKash, Nagad, etc.).
3. Losses resulting from unauthorized account access due to the user's own negligence.
4. Service interruptions caused by force majeure (natural disasters, war, government orders, etc.).
5. Any loss arising from the user's own mistakes or carelessness.

10.1 Limit of Compensation

In any situation, de9999's liability will be limited to a maximum of the amount the user deposited in the relevant transaction. Claims for indirect, incidental, or consequential losses will not be accepted.

de9999 reserves the right to change, amend, or update these terms and conditions at any time. If significant changes are made to the terms, we will notify users by email or through a notice on the platform.

• Updated terms and conditions will take effect from the date of publication.
• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
• If you do not accept the updated terms and conditions, you may request to close your account.

12.1 Dispute Resolution Process

For any dispute or complaint, please contact our customer support team first. We will do our best to resolve the matter quickly and fairly. If the resolution provided by the support team is not satisfactory, the matter will be escalated to senior management.

12.2 Contact Information

• Live Chat: 24/7 Bengali live chat support is available.
• Email: [email protected]

When submitting a dispute, please include your account ID, transaction details, and a full description of the issue. This will help us resolve the matter quickly and effectively.

These terms and conditions were last updated in January 2026. In the event of any conflict with a previous version, the latest version shall apply. de9999 reserves the right to the final interpretation of these terms and conditions.